Frequently Asked Questions
Everything you need to know about our premium home collections.
What are your standard shipping times?
Most in-stock furniture items are delivered within 7-14 business days. Custom or made-to-order pieces typically require 6-10 weeks for production and delivery.
Do you offer white-glove delivery and assembly?
Yes, we offer a premium white-glove delivery service which includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for furniture?
We offer a 30-day return window for most items in original condition. Please note that custom upholstery and final sale items are non-returnable, and a restocking fee may apply to large furniture returns.
Are your wood products made from sustainable materials?
Exclusive Furniture is committed to sustainability. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed wood sources.
Do you provide fabric and leather swatches?
Absolutely. You can order up to five complimentary swatches through our website to help you visualize the color and texture in your home before committing to a purchase.
What kind of warranty do you offer?
All our furniture comes with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental stains, tears, and damage.